Fife 4x4 Response can only be called directly by a Cat 1 or Cat 2 Responder (as defined by the Civil Contingencies Act), or other voluntary agencies within the LRP with whom we have a formal agreement. All other statutory, voluntary and commercial agencies should direct all requests to the appropriate Local Authority Emergency Planning Officer, Scottish Government Regional Resilience Co-ordinator or Police control for their county, who can call us as per our agreement with that body. We do make a modest charge for our service, which is provided by volunteers using their own 4x4 vehicles. This comprises fuel used at the standard authorised rate, which is recompense to the volunteer Responder, and a charge per vehicle deployed per day that pays for our administrative overheads such as telephone costs.
Fife 4x4 Response is always happy to assist other charities and charitable organisations with fund raising by providing transport, marshals and other assistance, under the understanding that operational requirements may mean our non-attendance or early departure. We make no charge for our time. However, depending upon the nature of the assistance and the distances involved we normally request a reimbursement of mileage and other reasonably incurred expenses. We also require you to provide all necessary public/employers liability insurance. We would also ask that consideration be given to donating to our general operating costs.
If requesting assistance, please advise...
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Once you have registered with us, if you are a Cat 1/2 Responder, we will provide you with a 24/7 phone number to call our controllers directly. Other organisations can call us out by contacting their Civil Contingency Unit`s emergency number. When calling us, we can provide you with an email address that will reach all of our Control Team, together with an alternative phone number for resilience in case of failure. When calling us to respond, please confirm telephone instructions to us with an email; When emailing, always confirm our receipt of such emails with a phone call. Please do not pass our Controller contact information to staff outside of your Operations Management Team, this helps with managing the response in both of our organisations. We will not accept calls from your staff not authorised to call us. (authorisation normally at Silver command level)
We ask that you triage calls before calling us. We will also triage calls received from you and will prioritise (or even refuse) depending on need and demands. When requesting our services, please specify the number of passengers and/or size/weight of supplies to be moved, and we will make the decision of how many vehicles are required based on capacity and risk. In many situations we will deploy a minimum of two vehicles, in order to ensure safety in the conditions that we are deploying into.
For operational and resilience reasons, our Controllers may call you from lines other than the main callout number. Likewise with emails from our control team. Unless replying immediately, please consider that a controller may have just finished a shift (at any time of day or night) and be sleeping if you call his personal number, and an email to a personal address may not be read for some hours for similar reasons. It will always be appropriate to use the main callout number and control email that you will be given.